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Manor Royal company's new print infrastructure improving security and savings for top law firm
Latest generation print technology and software installed by SOS Systems is significantly cutting costs, improving security and saving time for well-reputed legal firm Harold G Walker (HGW) Solicitors.
SOS Systems has installed Canon imageRUNNER ADVANCE Generation 3 devices at all four of HGW Solicitors' offices in Dorset, and is rolling-out sophisticated print management software which provides a comprehensive audit trail of all documents, as well as full understanding of print costs.
The new system also requires staff to present a personal card at the machine to release print runs, eliminating errors and removing any risk of sensitive documents being left on printers.
Jo Perrett, Practice & Compliance Manager, said: "Print is a central part of our business and we were keen to work with a supplier who could move us forward with the latest technology, as by doing so means we can offer the best possible service to our clients. We feel that the input and support from SOS Systems has proved invaluable in achieving this.
"We have been impressed with the level of knowledge and customer service the team has shown from the very beginning of the project. SOS Systems took the time to understand our business needs, and have delivered exactly what we required. Our account manager has stayed in contact to ensure that our systems continue to run smoothly."
She added: "The professionalism that each and every member of the team has shown is to be commended. It's refreshing to work with a supplier that shares our ethos for exceptional customer service."
SOS Systems is now using a combination of proactive site visits and remote monitoring to ensure continuous service for HGW Solicitors, with preventative maintenance taking place when required. Staff can also directly contact engineers, meaning any unforeseen problems can be quickly assessed and remedied.